Micro Surveys Software for the Fintech Industry
Gather contextual feedback that helps you understand your users and improve your product features. Tailored for fintech companies to address industry-specific challenges.
Challenges in Fintech
Fintech platforms must onboard users to complex financial products while meeting strict regulatory requirements. Clear guided experiences reduce drop-off during KYC flows and help users confidently navigate investment, lending, and payment tools.
KYC and account verification flows have 40-60% abandonment rates
Users struggle to understand complex financial instruments and risk disclosures
Regulatory changes require frequent UI updates and re-education of users
Feature-rich dashboards overwhelm first-time users, leading to churn
How Produktly Micro Surveys Helps Fintech
Get insights from your users in real-time to make better, data-driven product decisions.
Triggered Surveys
- Show surveys at the right time based on user behavior.
Real-Time Insights
- View and analyze feedback as soon as it comes in.
Increased Retention
- Fix user frustrations before they lead to churn.
Use Cases for Fintech
KYC flow completion optimization
Guide users through multi-step identity verification with progress indicators, document upload tips, and real-time validation feedback. Reduce drop-off at each KYC stage by proactively addressing common blockers like photo quality and document type requirements.
Investment product education
Introduce users to new financial products with contextual tooltips explaining risk levels, fee structures, and portfolio allocation concepts. Help users make informed decisions without requiring them to read lengthy disclosure documents upfront.
Regulatory change communication
When regulations change, deploy targeted announcements and updated walkthroughs to affected users immediately. Ensure users understand new requirements like Strong Customer Authentication (SCA) without flooding everyone with irrelevant notices.
Key Metrics to Track
KYC completion rate
Time to first transaction
Feature adoption depth
Support ticket volume for account setup
Frequently Asked Questions
How can onboarding tools improve KYC completion rates?
Interactive guides break the KYC process into digestible steps, show progress indicators, and provide real-time tips (e.g., 'Make sure your ID photo is well-lit'). This contextual support typically improves completion rates by 20-35% compared to unguided flows.
Can we ensure tours comply with financial disclosure requirements?
Yes. You can embed required disclosures and risk warnings directly into tour steps, ensuring users see them at the right moment. Tour analytics also provide an audit trail showing which users viewed specific disclosures and when.
How do fintech companies use announcements for regulatory updates?
When regulations change, you can push targeted announcements to affected user segments. For example, notify EU users about PSD2 changes or alert high-volume traders about new reporting requirements, all without requiring a code deploy.
Other Features for Fintech
Product Tours
Product Tours for Fintech
Announcements
Announcements for Fintech
Checklists
Checklists for Fintech
Feedback Widgets
Feedback Widgets for Fintech
Smart Tips
Smart Tips for Fintech
Tool Tips
Tool Tips for Fintech
Roadmaps
Roadmaps for Fintech
NPS Widgets
NPS Widgets for Fintech
Changelogs
Changelogs for Fintech
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