Produktly is a simple and more affordable alternative to Intercom Product Tours. Designed to improve onboarding, boost adoption and increase retention.
Intercom
Intercom Product Tours price starts at $299/month
Produktly
Produktly price starts at just $19/month, and this plan also includes much more than just product tours
Intercom
Comparing just product tours, both have very similar features.
Produktly
Comparing just product tours, both have very similar features.
Comparing just product tours, Intercom Product Tours and Produktly have very similar features. Both have contextual product tours that can automatically advance based on user input, no-code editors, image/video embedding, advanced analytics, user segmentation etc. etc.
Intercom Product Tours does have one unique and potential powerful feature though, which is the integration to its chat widget. Through Intercom's chat widget the user can start tours, and customer service reps can suggest tours to your users. So if you extensively already use Intercom for customer support it might be better option, regardless of how expensive it can be.
Produktly does however offer a full digital adoption suite, which in addition to product tours, includes things like checklists, roadmaps, changelogs, feedback widgets and more, and these other products seamlessly integrate with each other. Considering that + magnitudes more affordable price, Produktly seems like the better choice overall.
Comparing just product tours, Intercom Product Tours and Produktly are very similar. In the end, the choice comes down to three questions:
If your budget is small, Produktly is the no-brainer choice. Intercom is notoriously expensive, when competitor's like Produktly offer similar experience and features for a fraction of the price.
If you already use Intercom for customer support, it can be powerful to seamlessly integrate Intercom Product Tours to that.
If you are looking for a full digital adoption suite, or find other features useful such as checklists, feedback widgets, roadmaps or changelogs, you should seriously consider Produktly. Produktly offers a full suite of tools that are known to significantly boost adoption, improve retention and onboarding.