Intercom alternative

Produktly is a simple and more affordable alternative to Intercom Product Tours. Designed to improve onboarding, boost adoption and increase retention.

Intercom Rating

4/5

Produktly Rating

4.8/5

Price Comparison

Pricing Overview

Compare the pricing structures of both platforms to make an informed decision.

Intercom

$299/month

Starting price, typically requires annual commitment

Produktly

$19/month

Flexible plans, monthly or annual billing

Value Comparison

Produktly price starts at just $19/month, and this plan also includes much more than just product tours. Even the most expensive plan costs just $199/month, making Produktly significantly more affordable.

Save up to 94% by choosing Produktly

Feature Comparison

Key Features

A detailed breakdown of what each platform offers.

I

Intercom

Intercom Product Tours offers powerful contextualized tours with automation and offers unique integration with Intercom's chat widget.

Exclusive Features

Intercom Product Tours has one unique and potentially powerful feature, which is the integration to its chat widget. Through Intercom's chat widget, users can start tours, and customer service reps can suggest tours to your users. If you extensively already use Intercom for customer support, it might be the better option, regardless of how expensive it can be.

P

Produktly

Produktly provides a full digital adoption suite including product tours, checklists, roadmaps, changelogs, and feedback widgets.

Exclusive Features

Produktly offers a full digital adoption suite, which in addition to product tours, includes things like checklists, roadmaps, changelogs, feedback widgets, and more. These other products seamlessly integrate with each other. Considering that plus the significantly more affordable price, Produktly seems like the better choice overall.

Common Features

Comparing just product tours, Intercom Product Tours and Produktly have very similar features. Both have contextual product tours that can automatically advance based on user input, no-code editors, image/video embedding, advanced analytics, user segmentation etc.

Intercom Pros & Cons

Pros

  • Seamless integration with Intercom's chat widget
  • Robust customer support system integration
  • Established platform with extensive customer base
  • Advanced user targeting and segmentation

Cons

  • Extremely expensive pricing structure
  • Limited to just product tours functionality
  • Requires Intercom subscription for full benefits
  • Steep learning curve

Produktly Pros & Cons

Pros

  • Significantly more affordable pricing
  • Comprehensive digital adoption suite
  • Includes checklists, roadmaps, and changelogs
  • User-friendly interface
  • Regular feature updates

Cons

  • No direct chat widget integration
  • Newer platform compared to Intercom
  • Fewer enterprise-focused features

Feature Comparison Table

FeatureIntercomProduktly
Product Tours
No-Code Editor
User SegmentationAdvancedBasic
Analytics
Image/Video Embedding
Chat Widget Integration
Checklists
Roadmaps
Changelogs
Feedback Widgets
NPS Surveys
AnnouncementsPartially
Smart Tips
Starting Price$299/month$19/month

Use Case Comparison

User Onboarding

How well each solution helps new users learn how to use your product.

Intercom

Intercom excels at providing guided tours that can be suggested by support staff through their chat widget, creating a cohesive support experience.

Performance:
4.5/5

Produktly

Produktly combines product tours with checklists to create a comprehensive onboarding experience that guides users step-by-step.

Performance:
4.7/5

Conclusion

Both platforms excel at onboarding, but Produktly's checklist integration gives it a slight edge unless you specifically need the chat widget integration.

Feature Adoption

How effectively each platform introduces users to new features.

Intercom

Intercom allows support representatives to suggest relevant tours when users have questions about specific features.

Performance:
4.2/5

Produktly

Produktly's combined approach with roadmaps and changelogs creates a complete workflow for announcing, teaching, and gathering feedback on new features.

Performance:
4.8/5

Conclusion

Produktly provides a more comprehensive solution for feature adoption with its integrated approach.

Support Integration

How well the platform integrates with your customer support workflow.

Intercom

This is where Intercom shines, with seamless integration between support chats and product tours.

Performance:
4.9/5

Produktly

Produktly offers basic integrations but lacks the deep support system integration that Intercom provides.

Performance:
3.5/5

Conclusion

If your support teams heavily rely on suggesting product tours during support conversations, Intercom has a clear advantage.

Overall

Summary

Comparing just product tours, Intercom Product Tours and Produktly are very similar. In the end, the choice comes down to three questions:

Decision Factors

  • What's your budget?

    If your budget is small, Produktly is the no-brainer choice. Intercom is notoriously expensive, when competitors like Produktly offer similar experience and features for a fraction of the price.

  • Do you need exclusive features from Intercom?

    If you already use Intercom for customer support, it can be powerful to seamlessly integrate Intercom Product Tours to that.

  • Do you want to more holistically support your users?

    If you are looking for a full digital adoption suite, or find other features useful such as checklists, feedback widgets, roadmaps or changelogs, you should seriously consider Produktly. Produktly offers a full suite of tools that are known to significantly boost adoption, improve retention and onboarding.

Final Recommendation

Choose Intercom if:

  • Budget is not a concern
  • You need specific features only they offer

Choose Produktly if:

  • You want more value for your money
  • You need a comprehensive digital adoption solution
  • You value simplicity and ease of use

Interested to give Produktly a try?Start your free trial today.