Produktly is a simple and more affordable alternative to Intercom Product Tours. Designed to improve onboarding, boost adoption and increase retention.
Compare the pricing structures of both platforms to make an informed decision.
Intercom
Starting price, typically requires annual commitment
Produktly
Flexible plans, monthly or annual billing
Produktly price starts at just $19/month, and this plan also includes much more than just product tours. Even the most expensive plan costs just $199/month, making Produktly significantly more affordable.
Save up to 94% by choosing Produktly
A detailed breakdown of what each platform offers.
Intercom
Intercom Product Tours offers powerful contextualized tours with automation and offers unique integration with Intercom's chat widget.
Intercom Product Tours has one unique and potentially powerful feature, which is the integration to its chat widget. Through Intercom's chat widget, users can start tours, and customer service reps can suggest tours to your users. If you extensively already use Intercom for customer support, it might be the better option, regardless of how expensive it can be.
Produktly
Produktly provides a full digital adoption suite including product tours, checklists, roadmaps, changelogs, and feedback widgets.
Produktly offers a full digital adoption suite, which in addition to product tours, includes things like checklists, roadmaps, changelogs, feedback widgets, and more. These other products seamlessly integrate with each other. Considering that plus the significantly more affordable price, Produktly seems like the better choice overall.
Comparing just product tours, Intercom Product Tours and Produktly have very similar features. Both have contextual product tours that can automatically advance based on user input, no-code editors, image/video embedding, advanced analytics, user segmentation etc.
| Feature | Intercom | Produktly |
|---|---|---|
| Product Tours | ||
| No-Code Editor | ||
| User Segmentation | Advanced | Basic |
| Analytics | ||
| Image/Video Embedding | ||
| Chat Widget Integration | ||
| Checklists | ||
| Roadmaps | ||
| Changelogs | ||
| Feedback Widgets | ||
| NPS Surveys | ||
| Announcements | Partially | |
| Smart Tips | ||
| Starting Price | $299/month | $19/month |
How well each solution helps new users learn how to use your product.
Intercom excels at providing guided tours that can be suggested by support staff through their chat widget, creating a cohesive support experience.
Produktly combines product tours with checklists to create a comprehensive onboarding experience that guides users step-by-step.
Both platforms excel at onboarding, but Produktly's checklist integration gives it a slight edge unless you specifically need the chat widget integration.
How effectively each platform introduces users to new features.
Intercom allows support representatives to suggest relevant tours when users have questions about specific features.
Produktly's combined approach with roadmaps and changelogs creates a complete workflow for announcing, teaching, and gathering feedback on new features.
Produktly provides a more comprehensive solution for feature adoption with its integrated approach.
How well the platform integrates with your customer support workflow.
This is where Intercom shines, with seamless integration between support chats and product tours.
Produktly offers basic integrations but lacks the deep support system integration that Intercom provides.
If your support teams heavily rely on suggesting product tours during support conversations, Intercom has a clear advantage.
Comparing just product tours, Intercom Product Tours and Produktly are very similar. In the end, the choice comes down to three questions:
What's your budget?
If your budget is small, Produktly is the no-brainer choice. Intercom is notoriously expensive, when competitors like Produktly offer similar experience and features for a fraction of the price.
Do you need exclusive features from Intercom?
If you already use Intercom for customer support, it can be powerful to seamlessly integrate Intercom Product Tours to that.
Do you want to more holistically support your users?
If you are looking for a full digital adoption suite, or find other features useful such as checklists, feedback widgets, roadmaps or changelogs, you should seriously consider Produktly. Produktly offers a full suite of tools that are known to significantly boost adoption, improve retention and onboarding.