Privacy Policy

1. Information We Collect

We collect the following types of data:

• Account Information: When you sign up, we collect your name, email address, company name, and payment details.
• Usage Data: We collect data related to your interactions with our platform, including log files, IP addresses, browser type, and operating system.
• Customer End-User Data: Our service may collect feedback, interactions, and other inputs from end-users of our customers.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze usage patterns.

2. How We Use Your Information

• Provide and improve our services
• Personalize user experience
• Analyze trends and usage patterns
• Send service-related notifications
• Ensure security and prevent fraud
• Comply with legal obligations

3. Legal Basis for Processing

• Your consent (where applicable)
• Contractual necessity (to provide our services)
• Legitimate interests (such as security and fraud prevention)
• Legal compliance

4. Data Sharing & Third-Party Processors

• Service providers (e.g., hosting, analytics, and payment processors)
• Sub-Processors who assist in delivering our services:
• Render - Cloud service provider
• New Relic - Infrastructure monitoring
• Bugsnag - Application monitoring and error tracking
• Stripe - Payment processing
• Sendgrid - Email sending
• Tawk.to - Customer support system
• Microsoft, Azure OpenAI Service - Large Language Model provider (optional, only used if you choose to use AI-powered features)
• Legal authorities when required by law

5. International Data Transfers

If data is transferred outside the EU/EEA, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) or other legal mechanisms.

6. Data Retention

We retain personal data only as long as necessary to fulfill service obligations or comply with legal requirements. Customer data is deleted upon request or service termination.

7. Your Rights Under GDPR

• Access, rectify, or delete your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

For data requests, contact support@produktly.com.

8. Security Measures

We implement industry-standard security measures to protect data from unauthorized access, loss, or breach.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy periodically. Continued use of our services after updates constitutes acceptance.

11. Contact Information

For questions about this Privacy Policy, contact us at support@produktly.com.