Micro Surveys Software for the E-commerce & Retail Industry
Gather contextual feedback that helps you understand your users and improve your product features. Tailored for e-commerce & retail companies to address industry-specific challenges.
Challenges in E-commerce & Retail
E-commerce platforms must onboard sellers and buyers to feature-rich marketplaces while minimizing friction in the purchase journey. Guided experiences help sellers list products effectively and buyers discover platform capabilities that drive repeat purchases.
New sellers take weeks to list their first product due to complex catalog management
Buyers miss platform features like wishlists, price alerts, and loyalty programs
Seasonal seller onboarding spikes during holidays overwhelm support teams
Seller dashboard complexity leads to pricing errors and inventory mismanagement
How Produktly Micro Surveys Helps E-commerce & Retail
Get insights from your users in real-time to make better, data-driven product decisions.
Triggered Surveys
- Show surveys at the right time based on user behavior.
Real-Time Insights
- View and analyze feedback as soon as it comes in.
Increased Retention
- Fix user frustrations before they lead to churn.
Use Cases for E-commerce & Retail
Seller storefront setup wizard
Guide new sellers through store creation, product listing, shipping configuration, and payment setup with interactive walkthroughs. Reduce the median time from seller signup to first live listing from weeks to hours.
Buyer loyalty program activation
Introduce buyers to loyalty points, referral bonuses, and membership perks through contextual prompts during their shopping journey. Increase program enrollment by surfacing benefits at the moment of highest relevance, like after a purchase.
Holiday season seller preparation
Before peak shopping seasons, guide sellers through inventory bulk upload, promotional pricing setup, and shipping deadline configuration. Prevent the revenue-killing mistakes that happen when sellers rush to prepare for Black Friday or holiday sales.
Key Metrics to Track
Time to first product listing
Seller activation rate
Buyer feature adoption (wishlists, reviews, loyalty)
Seller support ticket volume
Frequently Asked Questions
How do product tours help reduce seller onboarding time?
Interactive walkthroughs guide sellers through each setup step directly inside the platform, eliminating the need for training videos or documentation. Sellers can list their first product during the tour itself, reducing setup time from days to minutes.
Can tours be triggered based on buyer shopping behavior?
Yes. You can trigger tours based on user actions like first purchase, cart abandonment, or browsing specific categories. For example, show a loyalty program tour after a buyer's first purchase, or highlight comparison tools when browsing similar products.
How do e-commerce platforms use announcements for promotions?
Targeted announcements can notify sellers about upcoming promotional events and deadlines, or alert buyers about flash sales and new arrivals in their preferred categories. Segmentation ensures each user sees only relevant promotions.
Other Features for E-commerce & Retail
Product Tours
Product Tours for E-commerce & Retail
Announcements
Announcements for E-commerce & Retail
Checklists
Checklists for E-commerce & Retail
Feedback Widgets
Feedback Widgets for E-commerce & Retail
Smart Tips
Smart Tips for E-commerce & Retail
Tool Tips
Tool Tips for E-commerce & Retail
Roadmaps
Roadmaps for E-commerce & Retail
NPS Widgets
NPS Widgets for E-commerce & Retail
Changelogs
Changelogs for E-commerce & Retail
Micro Surveys for Other Industries
Healthcare
Micro Surveys for Healthcare
Fintech
Micro Surveys for Fintech
EdTech
Micro Surveys for EdTech
Real Estate & PropTech
Micro Surveys for Real Estate & PropTech
Legal Tech
Micro Surveys for Legal Tech
HR Tech
Micro Surveys for HR Tech
Insurance & InsurTech
Micro Surveys for Insurance & InsurTech
Logistics & Supply Chain
Micro Surveys for Logistics & Supply Chain