Micro Surveys Software for the Logistics & Supply Chain Industry
Gather contextual feedback that helps you understand your users and improve your product features. Tailored for logistics & supply chain companies to address industry-specific challenges.
Challenges in Logistics & Supply Chain
Logistics platforms coordinate warehouse management, fleet tracking, route optimization, and shipment visibility across complex supply chains. Operators and dispatchers work under time pressure where software errors directly impact delivery SLAs.
Warehouse staff turnover means constant retraining on WMS interfaces
Dispatchers make routing errors when new TMS features are deployed without adequate training
Drivers struggle with mobile delivery apps, causing missed scans and tracking gaps
Supply chain visibility dashboards go underutilized because planners do not understand all data sources
How Produktly Micro Surveys Helps Logistics & Supply Chain
Get insights from your users in real-time to make better, data-driven product decisions.
Triggered Surveys
- Show surveys at the right time based on user behavior.
Real-Time Insights
- View and analyze feedback as soon as it comes in.
Increased Retention
- Fix user frustrations before they lead to churn.
Use Cases for Logistics & Supply Chain
Warehouse management system training
Guide warehouse operators through picking workflows, inventory receiving, and cycle count procedures directly inside the WMS. Reduce pick errors and training time for seasonal workers who must be productive within hours of starting.
Transportation management onboarding
Walk dispatchers through load planning, carrier selection, and route optimization tools with contextual walkthroughs. Prevent costly routing mistakes by ensuring dispatchers understand constraint parameters and exception handling procedures.
Supply chain visibility dashboard adoption
Help supply chain planners understand data sources, set up custom alerts, and interpret exception reports on visibility dashboards. Transform underutilized analytics tools into proactive decision-making platforms through guided feature discovery.
Key Metrics to Track
Warehouse pick accuracy rate
Dispatch error rate
Driver app scan compliance
Time to onboard new warehouse staff
Frequently Asked Questions
How do logistics companies train seasonal warehouse workers quickly?
Interactive WMS walkthroughs let seasonal workers start picking accurately within hours instead of days. Tours embedded in the actual system they will use are far more effective than classroom training. Checklists track competency milestones so supervisors know when workers are fully onboarded.
Can product tours work on warehouse mobile devices and scanners?
Yes. Produktly works on any web-based application, including mobile-optimized warehouse management systems accessed through tablets or rugged devices. Tours adapt to screen size and can guide users through scan-based workflows.
How do supply chain platforms measure digital adoption success?
Track metrics like pick accuracy rate before and after tour deployment, time-to-proficiency for new hires, and feature utilization across the TMS/WMS. Reduction in dispatch errors and increase in dashboard daily active users are strong indicators of adoption success.
Other Features for Logistics & Supply Chain
Product Tours
Product Tours for Logistics & Supply Chain
Announcements
Announcements for Logistics & Supply Chain
Checklists
Checklists for Logistics & Supply Chain
Feedback Widgets
Feedback Widgets for Logistics & Supply Chain
Smart Tips
Smart Tips for Logistics & Supply Chain
Tool Tips
Tool Tips for Logistics & Supply Chain
Roadmaps
Roadmaps for Logistics & Supply Chain
NPS Widgets
NPS Widgets for Logistics & Supply Chain
Changelogs
Changelogs for Logistics & Supply Chain
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