Canny Pricing in 2026
By Olli, founder of Produktly · Prices checked on Oct 9, 2026 against Canny's pricing page
Canny has a free plan for 25 tracked users; Pro starts at $79/month billed yearly ($99 monthly) for 100+ tracked users and rises as tracked users grow, and Business (5,000+ tracked users, SSO) is a custom quote. Produktly starts at €19/month and is not priced per tracked user.
Canny is a feature request management platform for collecting, organizing, and prioritizing user feedback. It offers voting boards, a public roadmap, and a changelog. Canny's pricing is based on "tracked users": any user associated with feedback, such as by posting, voting or commenting, including users whose feedback Canny's Autopilot AI captures from support chats and calls.
How Canny Pricing Works
Tiered by tracked users. Free covers 25 tracked users, Pro starts at $79/mo billed yearly ($99/mo billed monthly) for 100+ tracked users, and Business is custom for 5,000+. When you pass your tracked-user limit, Canny moves you to the next tier automatically unless you set a spend limit, in which case it stops tracking feedback from new users.
Canny Plans & Pricing
Free
Free
25 tracked users
Included
- Unlimited feedback and boards
- Automatic feedback capture
- Status updates, tags and categories
- Feedback widget
- 5 managers
Limitations
- 25 tracked user limit
Pro
From $79/mo
Billed yearly ($99/mo billed monthly), 100+ tracked users. Price steps up with tracked users
Included
- All Free features
- 10 managers
- PM integrations (Jira, Linear, ClickUp, Asana, GitHub, Azure DevOps)
- Advanced privacy controls
- Custom domains
- Segment and Zapier
Limitations
- 10 manager limit
- Price rises as tracked users grow
- No option to remove Canny branding
Business
Custom pricing
5,000+ tracked users, billed yearly
Included
- SSO
- CRM integrations (HubSpot, Salesforce), may cost extra
- Custom manager count
- All Pro features
Limitations
- Requires a sales conversation
Hidden Costs & Things to Watch Out For
- Every user who posts, votes or comments counts as a tracked user, so an active feedback community raises the bill
- Feedback that Autopilot captures from support tools counts toward tracked users too
- Canny moves you to the next tier automatically when you exceed your tracked-user limit, unless you set a spend limit
- With a spend limit set, Canny stops tracking feedback from new users once you reach it
- Business (5,000+ tracked users) requires a sales conversation
- Limited to 5 managers on Free and 10 on Pro
- Removing Canny branding is not available on Free or Pro, only on Business
Canny vs Produktly: Feature Comparison
Canny focuses on feature request boards and voting. Produktly includes a public roadmap with feature voting, feedback widgets and changelogs alongside a full suite of onboarding and engagement tools (product tours, checklists, NPS, and more) at a flat price.
| Feature | Canny | Produktly |
|---|---|---|
| Feedback Collection | Voting boards | Public roadmap + feedback widgets |
| Feature Voting | Core feature | All plans |
| Public Roadmap | Yes | Yes |
| Changelog | Yes | Yes |
| Product Tours | Not available | All plans |
| Checklists | Not available | All plans |
| NPS Surveys | Not available | All plans |
| Micro-Surveys | Not available | All plans |
| Smart Tips | Not available | All plans |
| Announcements | Via changelog | Dedicated feature |
| Starting Price | Free (25 tracked users); Pro from $79/mo | 19€/mo |
| Pricing Model | Tracked users | Flat |
Get More for Less with Produktly
Product tours, checklists, NPS surveys, micro-surveys, feedback widgets, changelogs, roadmaps, and announcements, all in one platform. Plans start at just 19€/month.
Frequently Asked Questions
How much does Canny cost?
Canny has a free plan for up to 25 tracked users. Pro starts at $79/month billed yearly ($99 billed monthly) for 100+ tracked users, and the price steps up as tracked users grow. Business is custom priced for 5,000+ tracked users.
What counts as a tracked user in Canny?
Any user associated with feedback, such as someone who posts, votes or comments, including users whose feedback Canny's Autopilot AI captures from support chats and calls. The more people engage with your board, the more tracked users you have. Produktly charges a flat rate starting at 19€/month regardless of how many users vote.
Does Canny have a free plan?
Yes, Canny offers a free plan limited to 25 tracked users and 5 managers. It suits very early-stage products. Pro starts at $79/month billed yearly ($99 billed monthly).
Is there a cheaper alternative to Canny?
Produktly includes a public roadmap with feature voting, feedback widgets and changelogs starting at 19€/month, plus product tours, checklists, NPS surveys, and more. Unlike Canny, Produktly does not charge per tracked user. We also migrate your Canny boards and changelog for you.
Can Produktly replace Canny?
For many teams, yes. Produktly covers the core Canny features: feature requests with voting and comments, a public roadmap and a changelog, alongside a full onboarding suite. Canny goes further on feedback deduplication and prioritization tooling, so teams that rely heavily on those may prefer it.