Improve feature adoption and retention by announcing new features and keeping users informed about key events. Tailored for legal tech companies to address industry-specific challenges.
Legal technology platforms automate document management, contract lifecycle, e-discovery, and case management for law firms and legal departments. Users range from tech-averse senior partners to paralegals managing high-volume document workflows.
Senior attorneys resist adopting new case management tools, preferring email and paper files
Contract review platforms have steep learning curves that reduce ROI during the first quarter
Paralegals make costly filing errors when navigating complex e-discovery interfaces
Firms lose billable hours to software training instead of client work
Everyone loves new features! Announcements are a great way to highlight your new updates and keep customers in the loop.
Announce New Features
Rich Text Editor
Targeted Delivery
Guide attorneys through creating a contract from a template, adding approval workflows, and executing e-signatures. Demonstrate time savings over manual drafting so attorneys see immediate ROI and continue using the platform.
Walk paralegals through document collection, review tagging, privilege logging, and production set creation with step-by-step tours. Reduce the risk of costly errors in litigation support by enforcing correct workflow sequences.
Onboard new associates to the firm's case management system by guiding them through time entry, document filing, and client communication logging. Get associates billing correctly from their first week instead of losing revenue to training overhead.
Attorney platform adoption rate
Contract review cycle time
Document filing accuracy rate
Billable hours lost to software training
Focus tours on demonstrating immediate time savings for tasks attorneys do daily, like finding a document or checking a deadline. Keep tours short (under 60 seconds) and respect attorneys' time. Smart tips that surface shortcuts during natural workflow are more effective than lengthy onboarding sequences.
Yes. Guided workflows enforce the correct sequence for processes like document review, privilege tagging, and production. Checklists ensure paralegals complete every required step, and tooltips provide context about metadata fields that are often filled incorrectly.
Track time-to-first-value metrics like 'time to first contract created' or 'time to first matter filed.' Also monitor feature adoption depth to ensure users move beyond basic tasks. Reduction in IT help desk tickets related to the platform is another strong signal.
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