Micro Surveys Software for the Banking Industry
Gather contextual feedback that helps you understand your users and improve your product features. Tailored for banking companies to address industry-specific challenges.
Challenges in Banking
Banking platforms manage core banking operations, digital banking experiences, lending workflows, and regulatory compliance. Legacy system modernization, strict compliance requirements, and diverse customer segments create layered digital adoption challenges.
Branch staff struggle with new digital banking platforms during core system migrations
Online banking customers do not discover features that reduce branch visit dependency
Loan origination system complexity slows processing times and increases error rates
Regulatory changes require rapid retraining across thousands of branch employees
How Produktly Micro Surveys Helps Banking
Get insights from your users in real-time to make better, data-driven product decisions.
Triggered Surveys
- Show surveys at the right time based on user behavior.
Real-Time Insights
- View and analyze feedback as soon as it comes in.
Increased Retention
- Fix user frustrations before they lead to churn.
Use Cases for Banking
Core banking system migration support
Guide branch staff through the new core banking interface by mapping familiar legacy workflows to new system navigation. Reduce productivity dips during migration by providing contextual help that bridges the gap between old and new systems.
Digital banking customer engagement
Walk online banking customers through mobile deposit, bill pay setup, account alerts, and budgeting tools. Reduce costly branch visits by ensuring customers discover and adopt self-service features that cover their routine banking needs.
Loan origination workflow optimization
Help loan officers navigate application intake, credit analysis, document collection, and approval workflows efficiently. Reduce processing errors and cycle times by guiding officers through each step of the origination process.
Key Metrics to Track
Digital banking feature adoption rate
Loan origination processing time
Branch staff system proficiency score
Customer self-service utilization rate
Frequently Asked Questions
How do banks handle core system migrations without disrupting operations?
Product tours that map legacy system concepts to the new interface minimize the productivity drop during migration. Instead of week-long classroom training, branch staff learn the new system through guided workflows during actual customer interactions. This approach maintains service levels during the transition.
Can digital adoption tools reduce bank branch traffic?
Yes. Each digital banking feature adopted by a customer represents branch visits avoided. Tours that activate bill pay, mobile deposit, and account management features in the banking app shift routine transactions to self-service. Banks typically see 10-20% branch traffic reduction after digital adoption campaigns.
How do banks deploy regulatory training at scale?
When regulations change, targeted announcements and updated workflow tours can reach all affected employees simultaneously across hundreds of branches. Compliance checklists ensure every employee acknowledges new procedures, and analytics provide documentation for regulatory examiners.
Other Features for Banking
Product Tours
Product Tours for Banking
Announcements
Announcements for Banking
Checklists
Checklists for Banking
Feedback Widgets
Feedback Widgets for Banking
Smart Tips
Smart Tips for Banking
Tool Tips
Tool Tips for Banking
Roadmaps
Roadmaps for Banking
NPS Widgets
NPS Widgets for Banking
Changelogs
Changelogs for Banking
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