Product Tours Software for the Banking Industry
Create engaging product tours that drive adoption and retention. Guide your users through even the trickiest parts of your product. Tailored for banking companies to address industry-specific challenges.
Challenges in Banking
Banking platforms manage core banking operations, digital banking experiences, lending workflows, and regulatory compliance. Legacy system modernization, strict compliance requirements, and diverse customer segments create layered digital adoption challenges.
Branch staff struggle with new digital banking platforms during core system migrations
Online banking customers do not discover features that reduce branch visit dependency
Loan origination system complexity slows processing times and increases error rates
Regulatory changes require rapid retraining across thousands of branch employees
How Produktly Product Tours Helps Banking
Onboard users with engaging tours to help them understand your product and reduce support requests.
Interactive Tours
- Highlight functionality and advance tours based on click or hover events.
No-Code Editor
- Build all your tours without writing a single line of code.
Detailed Analytics
- Understand how your tours are performing with deep insights.
Use Cases for Banking
Core banking system migration support
Guide branch staff through the new core banking interface by mapping familiar legacy workflows to new system navigation. Reduce productivity dips during migration by providing contextual help that bridges the gap between old and new systems.
Digital banking customer engagement
Walk online banking customers through mobile deposit, bill pay setup, account alerts, and budgeting tools. Reduce costly branch visits by ensuring customers discover and adopt self-service features that cover their routine banking needs.
Loan origination workflow optimization
Help loan officers navigate application intake, credit analysis, document collection, and approval workflows efficiently. Reduce processing errors and cycle times by guiding officers through each step of the origination process.
Key Metrics to Track
Digital banking feature adoption rate
Loan origination processing time
Branch staff system proficiency score
Customer self-service utilization rate
Frequently Asked Questions
How do banks handle core system migrations without disrupting operations?
Product tours that map legacy system concepts to the new interface minimize the productivity drop during migration. Instead of week-long classroom training, branch staff learn the new system through guided workflows during actual customer interactions. This approach maintains service levels during the transition.
Can digital adoption tools reduce bank branch traffic?
Yes. Each digital banking feature adopted by a customer represents branch visits avoided. Tours that activate bill pay, mobile deposit, and account management features in the banking app shift routine transactions to self-service. Banks typically see 10-20% branch traffic reduction after digital adoption campaigns.
How do banks deploy regulatory training at scale?
When regulations change, targeted announcements and updated workflow tours can reach all affected employees simultaneously across hundreds of branches. Compliance checklists ensure every employee acknowledges new procedures, and analytics provide documentation for regulatory examiners.
Other Features for Banking
Announcements
Announcements for Banking
Checklists
Checklists for Banking
Feedback Widgets
Feedback Widgets for Banking
Smart Tips
Smart Tips for Banking
Tool Tips
Tool Tips for Banking
Roadmaps
Roadmaps for Banking
NPS Widgets
NPS Widgets for Banking
Micro Surveys
Micro Surveys for Banking
Changelogs
Changelogs for Banking
Product Tours for Other Industries
Healthcare
Product Tours for Healthcare
Fintech
Product Tours for Fintech
EdTech
Product Tours for EdTech
E-commerce & Retail
Product Tours for E-commerce & Retail
Real Estate & PropTech
Product Tours for Real Estate & PropTech
Legal Tech
Product Tours for Legal Tech
HR Tech
Product Tours for HR Tech
Insurance & InsurTech
Product Tours for Insurance & InsurTech