Provide structured onboarding with interactive checklists. Help users reach their "Aha!" moment faster. Tailored for banking companies to address industry-specific challenges.
Banking platforms manage core banking operations, digital banking experiences, lending workflows, and regulatory compliance. Legacy system modernization, strict compliance requirements, and diverse customer segments create layered digital adoption challenges.
Branch staff struggle with new digital banking platforms during core system migrations
Online banking customers do not discover features that reduce branch visit dependency
Loan origination system complexity slows processing times and increases error rates
Regulatory changes require rapid retraining across thousands of branch employees
Guide users through a series of steps to ensure they fully set up and experience the value of your product.
Onboarding Progress
Gamified Experience
User Segmentation
Guide branch staff through the new core banking interface by mapping familiar legacy workflows to new system navigation. Reduce productivity dips during migration by providing contextual help that bridges the gap between old and new systems.
Walk online banking customers through mobile deposit, bill pay setup, account alerts, and budgeting tools. Reduce costly branch visits by ensuring customers discover and adopt self-service features that cover their routine banking needs.
Help loan officers navigate application intake, credit analysis, document collection, and approval workflows efficiently. Reduce processing errors and cycle times by guiding officers through each step of the origination process.
Digital banking feature adoption rate
Loan origination processing time
Branch staff system proficiency score
Customer self-service utilization rate
Product tours that map legacy system concepts to the new interface minimize the productivity drop during migration. Instead of week-long classroom training, branch staff learn the new system through guided workflows during actual customer interactions. This approach maintains service levels during the transition.
Yes. Each digital banking feature adopted by a customer represents branch visits avoided. Tours that activate bill pay, mobile deposit, and account management features in the banking app shift routine transactions to self-service. Banks typically see 10-20% branch traffic reduction after digital adoption campaigns.
When regulations change, targeted announcements and updated workflow tours can reach all affected employees simultaneously across hundreds of branches. Compliance checklists ensure every employee acknowledges new procedures, and analytics provide documentation for regulatory examiners.
Product Tours
Product Tours for Banking
Announcements
Announcements for Banking
Feedback Widgets
Feedback Widgets for Banking
Smart Tips
Smart Tips for Banking
Tool Tips
Tool Tips for Banking
Roadmaps
Roadmaps for Banking
NPS Widgets
NPS Widgets for Banking
Micro Surveys
Micro Surveys for Banking
Changelogs
Changelogs for Banking
Healthcare
Checklists for Healthcare
Fintech
Checklists for Fintech
EdTech
Checklists for EdTech
E-commerce & Retail
Checklists for E-commerce & Retail
Real Estate & PropTech
Checklists for Real Estate & PropTech
Legal Tech
Checklists for Legal Tech
HR Tech
Checklists for HR Tech
Insurance & InsurTech
Checklists for Insurance & InsurTech