A contextual feedback form that appears immediately after a user completes a significant interaction — finishing a purchase, closing a support chat, completing a workflow, or reaching a milestone. It captures the user's impression while the experience is fresh.
Trigger this template at the end of defined interaction points: after a checkout is complete, after a support ticket is resolved, after a report is generated, or after a workflow is finished. Never interrupt mid-flow.
Show a simple 1-5 star rating or a thumbs up/down button with the question "How was your experience with [specific interaction]?" Keep it quick — one click should capture the core sentiment.
Based on the rating, show a single follow-up question. For low ratings: "What went wrong?" For high ratings: "What did you like most?" Use radio buttons with 4-5 common answers plus "Other."
Show an optional text area for users who want to elaborate. Label it "Anything else you would like to share? (optional)" to signal it is not required.
Auto-submit after a 3-second delay if the user does not interact further, or immediately when they click "Submit." Show a brief thank-you and close the form without requiring any additional clicks.
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