A structured bug report form that guides users through providing the information engineering teams need to diagnose and fix issues. It auto-captures technical context and uses progressive questions to gather reproduction steps without requiring technical expertise from the reporter.
Show this template when a user selects "Report a Bug" from the feedback widget, help menu, or error page. It can also be triggered automatically when the app detects an uncaught error or unexpected behavior.
Ask the user to describe what went wrong in their own words with a simple text field. Prompt with "What happened?" rather than technical jargon like "Describe the defect."
Ask "What did you expect to happen instead?" to help the engineering team understand the user's mental model and confirm whether the behavior is truly a bug or a misunderstanding.
Present a numbered list builder where the user can add sequential steps they took before encountering the bug. Pre-fill the first step with their current page URL.
Automatically capture and display the browser name and version, operating system, screen resolution, current URL, and timestamp. Show this to the user for transparency and allow them to add additional context.
Offer buttons to attach a screenshot, screen recording, or file. Include the in-app screenshot tool that captures and annotates the current view with one click.
Ask the user to indicate the impact: "Blocks my work," "Annoying but I can work around it," or "Minor visual issue." Submit the report and provide a tracking reference number.
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