Support is often the first place a confused user lands. With the Crisp Chat integration, operators don't have to write "go to this page and click that button" — they can launch a Produktly product tour straight from the Crisp panel, and the visitor sees it appear inside the product. Faster resolution, less typing, and the user actually walks through the flow rather than reading instructions.
What the Produktly + Crisp integration does
The Crisp integration adds these capabilities to your Produktly account.
Trigger product tours from the chat operator panel
Inside the Crisp Produktly plugin, an operator picks a product tour from the list and the tour starts for the visitor's session.
Visitor identity comes from Crisp
The integration uses the Crisp session id to target the specific visitor the operator is chatting with — no need to copy emails or user IDs around.
Toast confirmation in Crisp
When the operator triggers a tour, the Crisp panel shows a confirmation toast so they know it's been queued for the visitor.
How the Crisp integration works
The Produktly plugin lives inside the Crisp marketplace. When activated, it adds a Produktly panel inside the Crisp operator UI. From there, operators pick a product tour and Produktly queues it for the current Crisp visitor's session.
An operator opens a Crisp conversation with a visitor.
The Produktly panel inside Crisp loads the operator's available product tours.
The operator clicks the tour they want to start.
Produktly receives the command with the Crisp session id and queues the tour for the visitor.
The tour runs the next time the visitor's page loads or, if Produktly is already loaded on the page, immediately.
How to set up the Crisp integration with Produktly
Setup typically takes about five minutes. You'll need a Produktly account and a Crisp Chat account.
Install the Produktly plugin from the Crisp marketplace
From your Crisp workspace, go to the Crisp marketplace, find Produktly, and install the plugin for your website.
Open Integrations in Produktly
In your Produktly dashboard, go to Integrations and click the Crisp Chat tile.
Activate the integration
Click Activate at the top of the drawer. The Produktly panel inside Crisp will start loading your product tours.
Trigger your first tour from a Crisp conversation
Open a Crisp conversation with a real visitor (or yourself in another browser). The Produktly panel inside Crisp shows your available tours. Click one to start it for that visitor.
Common use cases for the Crisp integration
Real-world ways customers use the Produktly + Crisp integration in production.
Support unblocks a stuck user in one click
A user asks via chat "how do I set up X?" Instead of typing five steps, the operator clicks the relevant Produktly tour. The user sees the tour open in their browser and walks through the flow guided.
Operators reuse onboarding flows for new signups in chat
A trial user pings support with basic setup questions. Rather than retyping the welcome instructions, the operator triggers the onboarding tour for them so they have a guided path back to value.
Reduce repeat tickets on the same friction point
Whenever a specific page generates support tickets, the team builds a tour for it once. From then on, every operator can resolve that question by triggering the tour instead of explaining from scratch.
Frequently asked questions about the Produktly + Crisp integration
Questions teams ask before connecting Crisp with Produktly.
Do I need a paid Crisp plan?
Plugin support is part of Crisp's standard offering. Check Crisp's current plan tiers to confirm marketplace plugins are available on your tier.
Does the visitor need to be identified to Produktly?
No. The integration uses the Crisp session id to target the visitor; identity in Produktly is not required for the tour to start.
Can a tour I trigger from Crisp run if the visitor is on a different page?
Yes, assuming Produktly is installed on the page the visitor is currently viewing. Tours with page targeting respect their own targeting rules.
Can I trigger checklists, smart tips, NPS, or feedback widgets from Crisp?
The Crisp integration currently triggers product tours only. Checklists, smart tips, NPS, feedback widgets, and micro-surveys are delivered through their normal Produktly targeting rules.
Is Crisp on every Produktly plan?
Yes. The Crisp integration is available on every paid Produktly plan and in the 14-day free trial.
Ready to connect Produktly with Crisp?
Every paid Produktly plan includes the Crisp integration. Start a 14-day free trial and set it up in five minutes.
Produktly features that work with the Crisp integration
Other Produktly integrations
Slack
Send Produktly feedback, NPS responses, and roadmap feature requests to a Slack channel via an incoming webhook.
Discord
Send Produktly in-app feedback, NPS responses, and roadmap feature requests to a Discord channel via a webhook.
Webhooks
Send Produktly events to any HTTPS endpoint you control. Use webhooks to integrate with internal services, n8n, Make, or tools we don't list natively.
HubSpot
Sync Produktly events and contact properties into HubSpot. NPS, feedback, onboarding progress, and product engagement become CRM signals.