Pendo vs WalkMe

Pendo

Product experience platform combining analytics, in-app guides, and feedback for B2B software.

Pricing: Free plan with limits, paid from $7,000+/year

Best for: B2B SaaS product teams wanting analytics plus guides

Pros

  • Strong retroactive analytics
  • Good for SaaS products
  • Feedback and roadmap features
  • Session replay available

Cons

  • Expensive enterprise pricing
  • Guide builder less polished
  • Complex setup
  • Analytics learning curve

WalkMe

Enterprise digital adoption platform for employee training and customer onboarding at scale.

Pricing: Custom enterprise pricing, $10,000+/year

Best for: Large enterprises with complex digital transformation needs

Pros

  • Most comprehensive enterprise DAP
  • Advanced automation and workflows
  • Strong employee adoption features
  • AI-powered insights

Cons

  • Very expensive
  • Complex implementation
  • Requires dedicated resources
  • Overkill for most SaaS products

Feature Comparison

FeaturePendoWalkMe
Product ToursYesYes
Product AnalyticsAdvancedAdvanced
Employee TrainingLimitedAdvanced
Workflow AutomationNoYes
Session ReplayYesNo
FeedbackYesLimited
No-Code BuilderYesYes
SaaS FocusStrongWeak
Enterprise FocusModerateStrong

Verdict

Pendo is the better choice for SaaS product teams that want analytics-driven in-app experiences. WalkMe is built for enterprise-scale digital adoption, especially employee training across complex applications. For most SaaS companies, Pendo is more relevant — though both are expensive. Produktly offers a more affordable alternative for teams that need core adoption features.

Consider Produktly as an Alternative

If you need product tours, checklists, surveys, and feedback without enterprise complexity or pricing, Produktly delivers all the essentials. Start free, set up in minutes, and pay only for what you need. Produktly also includes roadmaps and changelogs that neither Pendo nor WalkMe offer at their core.

Try Produktly free

Frequently Asked Questions

Should I choose Pendo or WalkMe?

Choose Pendo for SaaS product analytics and in-app guides. Choose WalkMe for enterprise-scale employee training and digital transformation. They serve different primary use cases.

Is there a cheaper alternative to both?

Yes. Produktly offers core adoption features — product tours, checklists, surveys, feedback, roadmaps, and changelogs — starting free, making it ideal for SaaS teams without enterprise budgets.

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