Pendo vs Userpilot

Pendo

Product experience platform with analytics, guides, and feedback for B2B software.

Pricing: Free plan with limits, paid from $7,000+/year

Best for: Enterprise B2B product teams prioritizing analytics

Pros

  • Industry-leading retroactive analytics
  • Session replay
  • Strong enterprise features
  • Good feedback tools

Cons

  • Very expensive
  • Opaque pricing
  • Complex to configure
  • Guide builder less intuitive

Userpilot

Product growth platform with in-app experiences and analytics for mid-market SaaS.

Pricing: From $249/mo (Starter)

Best for: Mid-market SaaS wanting analytics with adoption tools

Pros

  • More affordable than Pendo
  • Good feature set at entry tier
  • A/B testing
  • Solid analytics

Cons

  • Analytics less deep than Pendo
  • No session replay
  • No free plan
  • Smaller ecosystem

Feature Comparison

FeaturePendoUserpilot
Product ToursYesYes
Product AnalyticsAdvancedGood
Session ReplayYesNo
NPS SurveysYesYes
A/B TestingNoYes
ChecklistsYesYes
FeedbackYesLimited
Free PlanLimitedNo
Pricing TransparencyLowModerate

Verdict

Pendo has deeper analytics and session replay, making it better for enterprises that need comprehensive product intelligence. Userpilot is more affordable and includes A/B testing, making it a good mid-market choice. Both are expensive compared to alternatives like Produktly that cover the core adoption features at a fraction of the cost.

Consider Produktly as an Alternative

If you primarily need adoption features — product tours, checklists, NPS surveys, and feedback — without enterprise analytics, Produktly delivers all of these plus roadmaps and changelogs. Start free and save thousands compared to Pendo or Userpilot.

Try Produktly free

Frequently Asked Questions

Pendo vs Userpilot — which has better analytics?

Pendo has more advanced retroactive analytics and session replay. Userpilot has solid analytics with the addition of A/B testing. For pure analytics depth, Pendo leads.

Which is more affordable?

Userpilot starts at $249/month. Pendo paid plans start at $7,000+/year. For even lower cost, Produktly offers core adoption features with a free plan.

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