Coordinate the in-app experience around a major feature release or product update. Ensure every user knows what's new, understands how to use it, and adopts the new functionality quickly and successfully.
Product launches often rely on external channels like email and blog posts that many users miss. Even users who hear about a new feature frequently struggle to find and use it, leading to underwhelming launch metrics and slow adoption curves.
A major new feature launches with a blog post and email. A small fraction of users notice, an even smaller fraction try it, and adoption grows slowly over months as users accidentally discover it.
Every relevant user learns about the new feature through a targeted in-app announcement and is guided through first use with an interactive tour. Adoption reaches critical mass within the first week.
Design a coordinated series of announcements, tours, and tips that introduce the new feature over the first week rather than overwhelming users on day one.
Build an in-app announcement that highlights what's new, why it matters, and includes a clear call-to-action to try the feature immediately.
Provide a step-by-step tour that shows users exactly how to use the new feature, reducing the barrier to first use.
Power users might need a brief notification, while casual users need a more detailed walkthrough. Tailor the launch experience to each segment.
Monitor announcement views, tour completions, and actual feature adoption to understand how effectively the launch is driving usage.
Feature adoption rate in first 7 and 30 days
Announcement view and engagement rate
Guided tour completion rate
User feedback sentiment on the new feature
Stage your launch communications over several days instead of showing everything at once. Use dismissable announcements that users can engage with when ready, and offer the guided tour as optional rather than mandatory.
Target your announcements to users who will benefit from the new feature. If it's a broadly relevant update, announce to everyone. If it's niche functionality, only notify the relevant segment to avoid noise.
Track the full funnel: how many users saw the announcement, how many started the guided tour, how many completed it, and how many went on to use the feature independently. Compare adoption rates against launches that didn't use in-app guidance.
Product Tours
Product Tours for Product Launch
Checklists
Checklists for Product Launch
Feedback Widgets
Feedback Widgets for Product Launch
Smart Tips
Smart Tips for Product Launch
Tool Tips
Tool Tips for Product Launch
Roadmaps
Roadmaps for Product Launch
NPS Widgets
NPS Widgets for Product Launch
Micro Surveys
Micro Surveys for Product Launch
Changelogs
Changelogs for Product Launch
Employee Training
Announcements for Employee Training
Trial-to-Paid Conversion
Announcements for Trial-to-Paid Conversion
Feature Adoption
Announcements for Feature Adoption
Customer Onboarding
Announcements for Customer Onboarding
Self-Service Support
Announcements for Self-Service Support
Change Management
Announcements for Change Management
Compliance Training
Announcements for Compliance Training
User Activation
Announcements for User Activation