Product ToursProduct Tours

New User Welcome Tour

A lightweight, friendly tour focused on making new users feel comfortable and confident in your application. Unlike a full onboarding tour, this template prioritizes warmth and orientation over feature depth, making it ideal for products with a learning curve.

When to Use This Template

Trigger this tour on the very first login after account creation. It works especially well for complex products where users might feel intimidated, or for B2C apps where a friendly tone increases retention.

Template Breakdown

1

Personal welcome message

Show a centered modal with a friendly greeting, the user's name, and a brief message like "We're excited to have you here. Let us show you around — it only takes a minute."

2

Orient the workspace

Provide a bird's-eye overview of the main layout — sidebar, top bar, content area — so the user builds a mental map of where things live without diving into specifics.

3

Highlight the quick-start action

Point to the single fastest way to get value — for example, "Click here to create your first project" — and encourage the user to try it right now.

4

Show where to get help

Highlight the support chat, help icon, or knowledge base link and reassure the user that help is always one click away.

5

Invite to explore

End the tour with an encouraging message and optionally surface a checklist or suggest the next feature to try, keeping momentum without being pushy.

Best Practices

  • Use a conversational, warm tone — avoid jargon and technical language in the welcome tour.
  • Keep it to 5 steps or fewer so the user can start exploring on their own quickly.
  • Include your brand personality — a small illustration or mascot can make the experience memorable.
  • A/B test the welcome message to find the tone that drives the highest completion rate.

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