Product Tours Software for the Travel & Hospitality Industry
Create engaging product tours that drive adoption and retention. Guide your users through even the trickiest parts of your product. Tailored for travel & hospitality companies to address industry-specific challenges.
Challenges in Travel & Hospitality
Travel and hospitality platforms manage bookings, property management, guest experiences, and loyalty programs. High seasonal workforce turnover and the need for consistent guest experiences make digital adoption tools critical for service quality.
Seasonal staff need to learn booking and PMS systems in days, not weeks
Guest-facing apps have low adoption rates, reducing upsell and self-service opportunities
Property management system updates confuse front desk staff during peak check-in hours
Travel agents struggle to use complex GDS systems efficiently, slowing booking times
How Produktly Product Tours Helps Travel & Hospitality
Onboard users with engaging tours to help them understand your product and reduce support requests.
Interactive Tours
- Highlight functionality and advance tours based on click or hover events.
No-Code Editor
- Build all your tours without writing a single line of code.
Detailed Analytics
- Understand how your tours are performing with deep insights.
Use Cases for Travel & Hospitality
Property management system seasonal training
Onboard seasonal front desk staff to check-in/check-out procedures, room assignment, and payment processing through interactive PMS walkthroughs. Ensure consistent guest experience quality regardless of staff tenure or experience level.
Guest mobile app engagement
Guide hotel guests through mobile check-in, room service ordering, spa booking, and loyalty point redemption. Increase per-guest revenue by ensuring guests discover and use all available services through contextual prompts.
Travel agent booking system proficiency
Help travel agents navigate GDS platforms, fare comparison tools, and itinerary builders with contextual tooltips and smart tips. Reduce average booking time and increase agent confidence with complex multi-segment itineraries.
Key Metrics to Track
Guest app adoption rate
Front desk check-in time
Seasonal staff time-to-proficiency
Booking conversion rate
Frequently Asked Questions
How do hotels train seasonal staff on property management systems?
Interactive PMS tours let seasonal staff practice real workflows like check-in, room changes, and payment processing from their first day. Checklists track which procedures each staff member has completed, and managers can identify who needs additional support before peak season begins.
What is the best way to increase hotel guest app downloads?
Trigger a welcome tour on the guest's first app session that immediately shows the highest-value feature, such as mobile check-in or room service ordering. Follow up with contextual prompts like suggesting spa booking when the guest browses amenities. Quick wins build engagement.
Can digital adoption tools work across hotel properties with different setups?
Yes. You can create property-specific tour variants that account for different amenities, room types, and local services. Segmentation by property ensures staff and guests see only relevant guidance for their specific location.
Other Features for Travel & Hospitality
Announcements
Announcements for Travel & Hospitality
Checklists
Checklists for Travel & Hospitality
Feedback Widgets
Feedback Widgets for Travel & Hospitality
Smart Tips
Smart Tips for Travel & Hospitality
Tool Tips
Tool Tips for Travel & Hospitality
Roadmaps
Roadmaps for Travel & Hospitality
NPS Widgets
NPS Widgets for Travel & Hospitality
Micro Surveys
Micro Surveys for Travel & Hospitality
Changelogs
Changelogs for Travel & Hospitality
Product Tours for Other Industries
Healthcare
Product Tours for Healthcare
Fintech
Product Tours for Fintech
EdTech
Product Tours for EdTech
E-commerce & Retail
Product Tours for E-commerce & Retail
Real Estate & PropTech
Product Tours for Real Estate & PropTech
Legal Tech
Product Tours for Legal Tech
HR Tech
Product Tours for HR Tech
Insurance & InsurTech
Product Tours for Insurance & InsurTech