Net Promoter Score (NPS) tools help you measure customer loyalty and satisfaction systematically. The best NPS tools make it easy to collect scores, analyze trends, and take action on feedback.
In-app NPS surveys as part of a complete digital adoption platform. Includes automated follow-ups and segment-level analysis.
Dedicated NPS platform by Qualtrics with multi-channel survey delivery and clean analytics.
User insight tool with surveys, heatmaps, and session recordings. NPS surveys are one of many feedback tools.
Customer experience platform centered on NPS with strong workflow automation for follow-ups.
Lightweight in-app NPS tool with automatic scheduling and segment analysis.
Enterprise customer experience platform with NPS, CSAT, and CES measurement capabilities.
Decide if you need in-app, email, SMS, or multi-channel NPS. In-app gets higher response rates; email reaches inactive users.
The best NPS tools automate different actions for promoters, passives, and detractors.
NPS data is most valuable when connected to your CRM, helpdesk, and analytics tools.
Consider whether a standalone NPS tool or one bundled with other adoption tools gives you better value.
NPS scores range from -100 to +100. A score above 0 is considered good, above 30 is great, and above 70 is world-class. Average NPS varies significantly by industry.
For in-app NPS, survey each user no more than once per quarter. Relationship NPS can be sent quarterly or semi-annually. Transactional NPS can be sent after each major interaction.
In-app NPS typically gets 3-5x higher response rates and captures feedback from active users. Email NPS reaches inactive users but has lower response rates. The best approach combines both channels.
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