Smart Tips Software for the Government & GovTech Industry
Proactively and non-intrusively guide users through your product with contextual highlights. Tailored for government & govtech companies to address industry-specific challenges.
Challenges in Government & GovTech
Government technology platforms digitize citizen services, internal agency workflows, and compliance processes. Adoption is challenged by diverse user populations, accessibility requirements, and the need to support users with varying digital literacy.
Citizens abandon online permit and benefits applications due to confusing multi-step forms
Government employees resist new systems mandated by digital transformation initiatives
Accessibility compliance is mandatory but difficult to implement across complex workflows
Agency-wide software rollouts stall when training cannot reach all employees across locations
How Produktly Smart Tips Helps Government & GovTech
Improve adoption by showcasing new features and helping users succeed without interrupting their workflow.
Non-Intrusive Guidance
- Guide users through your app with subtle, helpful tips.
Rich Media Support
- Embed videos and GIFs directly into your smart tips.
Quick Integration
- Add smart tips to your site in less than 5 minutes.
Use Cases for Government & GovTech
Citizen benefits application guidance
Guide citizens through multi-step benefits applications with plain-language explanations, document requirement checklists, and progress indicators. Reduce application abandonment and processing errors that delay benefits delivery to those who need them most.
Agency digital transformation rollout
Support agency-wide transitions from legacy systems to modern platforms with role-based onboarding tours. Reach all employees across multiple locations simultaneously without requiring in-person training sessions or travel budgets.
Accessible self-service portal onboarding
Provide fully accessible guided experiences that meet WCAG 2.1 AA standards for government citizen portals. Ensure all users, including those using screen readers or keyboard navigation, can complete online services independently.
Key Metrics to Track
Citizen online service completion rate
Employee system adoption rate
Accessibility compliance score
Support call volume for digital services
Frequently Asked Questions
How do government agencies improve citizen digital service adoption?
Clear, jargon-free guided experiences that break complex applications into simple steps are essential. Citizens who successfully complete their first online transaction (like a permit application) are far more likely to use digital services in the future. Product tours reduce the 'I will just go in person' abandonment.
Can product tours meet government accessibility requirements?
Yes. Produktly is built with accessibility in mind and supports keyboard navigation, screen readers, and high contrast modes. Tour content can be structured to meet Section 508 and WCAG 2.1 AA requirements, which are mandatory for government-facing applications.
How do GovTech platforms handle multi-language citizen populations?
Product tours can be created in multiple languages and shown based on the citizen's language preference. This is especially important for government services that must serve diverse populations. Each language version can be customized for cultural context, not just translated.
Other Features for Government & GovTech
Product Tours
Product Tours for Government & GovTech
Announcements
Announcements for Government & GovTech
Checklists
Checklists for Government & GovTech
Feedback Widgets
Feedback Widgets for Government & GovTech
Tool Tips
Tool Tips for Government & GovTech
Roadmaps
Roadmaps for Government & GovTech
NPS Widgets
NPS Widgets for Government & GovTech
Micro Surveys
Micro Surveys for Government & GovTech
Changelogs
Changelogs for Government & GovTech
Smart Tips for Other Industries
Healthcare
Smart Tips for Healthcare
Fintech
Smart Tips for Fintech
EdTech
Smart Tips for EdTech
E-commerce & Retail
Smart Tips for E-commerce & Retail
Real Estate & PropTech
Smart Tips for Real Estate & PropTech
Legal Tech
Smart Tips for Legal Tech
HR Tech
Smart Tips for HR Tech
Insurance & InsurTech
Smart Tips for Insurance & InsurTech