Product Tours for App Store & Plugin Onboarding
Help users who install your app, plugin, or integration get set up and experience value quickly. Reduce uninstall rates by guiding new users through configuration, connecting accounts, and completing their first successful action.
The Challenge
App store and plugin installations have notoriously high abandonment rates. Users install with enthusiasm but uninstall within hours because the setup process is confusing, the configuration requires too many steps, or they can't figure out how the integration improves their workflow.
The Transformation
Before
Users install the app, see a complex configuration screen, and uninstall without ever trying the core functionality. The app maintains a mediocre store rating because frustrated users leave negative reviews.
After
Users are guided through setup in minutes, complete their first action successfully, and keep the app because they immediately understand its value. Store ratings improve as users have a positive first experience.
How to Implement Product Tours for App Store & Plugin Onboarding
Create a zero-friction initial setup
Guide users through the minimum viable configuration immediately after installation so they can see value before encountering the full settings screen.
Walk through the first integration action
Take users through their first meaningful action with the app, demonstrating the core value proposition with their own real data.
Explain permissions and data access clearly
Use contextual tooltips to explain why each permission is needed and what the app will do with the user's data, building trust during setup.
Provide quick-start templates or presets
Offer pre-configured settings or templates that let users get started immediately and customize later.
Surface advanced configuration over time
Don't show all settings at once. Introduce advanced configuration options progressively as users become more comfortable with the app.
Key Metrics to Measure
Setup completion rate after installation
Time from install to first successful action
Day-7 uninstall rate
App rating and review sentiment
Frequently Asked Questions
How short should the initial setup be?
Aim for under 2 minutes of setup before the user sees value. Anything longer significantly increases the chance of abandonment. Defer non-essential configuration to later.
How do I handle users who install but don't complete setup?
When users return to the app after an incomplete setup, show a contextual prompt that reminds them where they left off and offers to continue the guided setup process.
Can the onboarding adapt to the host platform?
Yes. You can detect the host platform or environment and tailor the onboarding experience to reference the specific integrations, settings, and workflows relevant to that context.
Other Features for App Store & Plugin Onboarding
Announcements
Announcements for App Store & Plugin Onboarding
Checklists
Checklists for App Store & Plugin Onboarding
Feedback Widgets
Feedback Widgets for App Store & Plugin Onboarding
Smart Tips
Smart Tips for App Store & Plugin Onboarding
Tool Tips
Tool Tips for App Store & Plugin Onboarding
Roadmaps
Roadmaps for App Store & Plugin Onboarding
NPS Widgets
NPS Widgets for App Store & Plugin Onboarding
Micro Surveys
Micro Surveys for App Store & Plugin Onboarding
Changelogs
Changelogs for App Store & Plugin Onboarding
Product Tours for Other Use Cases
Employee Training
Product Tours for Employee Training
Trial-to-Paid Conversion
Product Tours for Trial-to-Paid Conversion
Feature Adoption
Product Tours for Feature Adoption
Customer Onboarding
Product Tours for Customer Onboarding
Self-Service Support
Product Tours for Self-Service Support
Change Management
Product Tours for Change Management
Compliance Training
Product Tours for Compliance Training
User Activation
Product Tours for User Activation