Product Tours Software for the Cybersecurity Industry
Create engaging product tours that drive adoption and retention. Guide your users through even the trickiest parts of your product. Tailored for cybersecurity companies to address industry-specific challenges.
Challenges in Cybersecurity
Cybersecurity platforms provide threat detection, incident response, vulnerability management, and compliance tools. Security analysts face alert fatigue and tool sprawl, while non-technical staff need guidance on security policies and safe computing practices.
Security analysts take months to become proficient with SIEM and SOAR platforms
Alert fatigue leads analysts to skip investigation steps, missing real threats
Non-technical employees ignore security awareness training because it is disconnected from their workflow
New security tool deployments face adoption resistance from overloaded SOC teams
How Produktly Product Tours Helps Cybersecurity
Onboard users with engaging tours to help them understand your product and reduce support requests.
Interactive Tours
- Highlight functionality and advance tours based on click or hover events.
No-Code Editor
- Build all your tours without writing a single line of code.
Detailed Analytics
- Understand how your tours are performing with deep insights.
Use Cases for Cybersecurity
SIEM platform analyst onboarding
Guide new SOC analysts through alert triage workflows, investigation procedures, and escalation criteria directly inside the SIEM platform. Reduce the six-month ramp-up period for junior analysts by providing contextual guidance during real alert investigations.
Incident response playbook execution
Embed incident response playbooks as interactive checklists that guide analysts through containment, eradication, and recovery steps during active incidents. Ensure consistent response quality under pressure when analysts cannot afford to miss a step.
Employee security awareness in workflow
Replace annual security training videos with contextual security tips that appear when employees perform risky actions like downloading attachments or accessing sensitive systems. Teach secure behavior at the moment it matters most.
Key Metrics to Track
Analyst mean time to investigate (MTTI)
Security tool adoption rate
Employee security policy compliance
Incident response playbook adherence
Frequently Asked Questions
How do cybersecurity companies reduce SOC analyst ramp-up time?
Interactive SIEM tours that guide analysts through real-world alert triage (not simulations) are dramatically more effective than classroom training. Junior analysts learn investigation procedures by following guided workflows on actual alerts, with experienced analysts available to verify conclusions.
Can product tours improve incident response consistency?
Yes. Interactive playbook checklists ensure analysts follow every required step during high-pressure incidents. When the stakes are highest and stress impairs memory, guided workflows prevent skipped containment steps or forgotten notification requirements.
How do companies deliver effective security awareness training?
Contextual security tips delivered at the moment of risk are far more effective than annual training modules. When an employee is about to download an attachment or connect to public Wi-Fi, a brief security reminder is timely and relevant. This approach changes behavior because it reaches users when they are actually making security decisions.
Other Features for Cybersecurity
Announcements
Announcements for Cybersecurity
Checklists
Checklists for Cybersecurity
Feedback Widgets
Feedback Widgets for Cybersecurity
Smart Tips
Smart Tips for Cybersecurity
Tool Tips
Tool Tips for Cybersecurity
Roadmaps
Roadmaps for Cybersecurity
NPS Widgets
NPS Widgets for Cybersecurity
Micro Surveys
Micro Surveys for Cybersecurity
Changelogs
Changelogs for Cybersecurity
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Insurance & InsurTech
Product Tours for Insurance & InsurTech