By Olli, founder of Produktly · Updated 2026-06-29
Delighted is shutting down on June 30, 2026, and Qualtrics is steering customers toward its enterprise suite. If your NPS lives inside your product, Produktly is a simpler, affordable place to land, with in-app NPS, surveys, and onboarding from 19€/month.
With Delighted retiring on June 30, 2026, Qualtrics is steering customers toward its enterprise suite. If you mainly used Delighted for in-app NPS, you don't need an enterprise contract to replace it. Produktly includes NPS and micro-surveys on every plan from 19€/month.
If your NPS lived inside your product, replacing Delighted can make your stack simpler and cheaper, not bigger.
A detailed breakdown of what each platform offers.
Delighted
Delighted is a dedicated NPS, CSAT, and CES tool, now owned by Qualtrics and being retired on June 30, 2026. It collected feedback across email, SMS, web, and link surveys with a clean, fast setup.
Delighted distributed surveys across multiple channels, including email, SMS, and shareable links, so it could reach users outside your app. Produktly's surveys run in-app and on the web, so if multi-channel email or SMS distribution is core to your program, a dedicated survey tool like Zonka Feedback or SurveySensum is a closer match than Produktly alone.
Produktly
Produktly runs NPS and micro-surveys inside your web app as part of a full adoption suite, with segment targeting, automated detractor follow-up, and onboarding tools in the same product.
Produktly bundles NPS with product tours, checklists, smart tips, announcements, changelogs, roadmaps, and feedback widgets, all in one tool from 19€/month and hosted in the EU (Frankfurt). Instead of paying for a standalone survey tool, your NPS lives alongside the onboarding and engagement that move the score.
Both let you run NPS and CSAT-style surveys, segment respondents, route results to your stack, and act on detractors. Both are quick to set up with no engineering required.
| Feature | Delighted | Produktly |
|---|---|---|
| In-app NPS | ||
| Email surveys | ||
| SMS surveys | ||
| Link / shareable surveys | ||
| CSAT & CES | Micro-surveys | |
| Segment targeting | ||
| Automated follow-up | ||
| Onboarding tours & checklists | ||
| Changelog & roadmap | ||
| EU data hosting | Limited | |
| Available after June 2026 | ||
| Starting price | $224/month | 19€/month |
Measuring loyalty with a survey that appears inside your web app.
Delighted offered an in-app survey through its SDK, but as a standalone tool separate from your product experience.
Produktly shows NPS natively inside your web app, targeted to the right users, alongside the tours and checklists that shape their experience.
For in-app NPS on a web app, Produktly is a natural, affordable home.
Reaching users with surveys outside the product.
Delighted's strength was reaching users over email, SMS, and shareable links, beyond the app.
Produktly focuses on in-app and web surveys and does not send email or SMS surveys.
If multi-channel distribution is essential, a dedicated survey tool fits better than Produktly.
Replacing several point tools with one platform.
Delighted handled surveys only, so tours, changelogs, and roadmaps lived in other tools.
Produktly combines NPS with onboarding, announcements, changelogs, roadmaps, and feedback widgets in one subscription.
Teams consolidating tools get more from Produktly than from a survey-only replacement.
"We've been seeing increased engagement on the areas where we use product tours. With feedback widgets we were able to eliminate one other tool and unlock cost savings."
Jean T.
Founder, Computer Software
"The platform offers a lot of great features, yet everything is simple and intuitive to use. I truly believe this product will soon compete with the big players."
Rafael C.
Founder, Internet