Produktly vs Featurebase
By Olli, founder of Produktly · Updated 2026-09-24
Produktly
All-in-one user engagement platform with a public roadmap and feature voting, feedback widgets, changelogs, NPS, micro-surveys, product tours and checklists.
Pricing: Paid plans from 19€/mo, including 3 to 50+ team members
Best for: SaaS teams that want feedback, roadmap and changelog plus onboarding tools, priced per plan instead of per seat
Pros
- Flat pricing, not per seat
- No per-resolution AI charges
- Product tours, checklists and smart tips included
- NPS and micro-surveys included
Cons
- No helpdesk, live chat or ticketing
- No free plan
- No Jira integration
Featurebase
Customer support and feedback platform combining a helpdesk (live chat, inbox, ticketing) with feedback boards, a roadmap and a changelog.
Pricing: Free; Growth $29/seat/mo, Professional $59/seat/mo, Enterprise $99/seat/mo (billed yearly), plus $0.49 per AI resolution
Best for: Teams that want their support inbox and feedback board in one tool
Pros
- Helpdesk and feedback in one product
- Free plan available
- AI support agent
Cons
- Paid plans priced per seat
- AI resolutions charged at $0.49 each
- No product tours or onboarding checklists
Feature Comparison
| Feature | Produktly | Featurebase |
|---|---|---|
| Feature Voting | Yes | Yes |
| Public Roadmap | Yes | Yes |
| Changelog | Yes | Yes |
| Helpdesk / Live Chat | No | Yes |
| Product Tours | Yes | No |
| Onboarding Checklists | Yes | No |
| Pricing Model | Flat plans | Per seat + per AI resolution |
| Starting Price | 19€/month | Free; $29/seat/month |
Verdict
Featurebase pairs a helpdesk with feedback boards, so it fits teams that want support and feedback in one inbox. Its paid plans are priced per seat, plus a charge per AI resolution, so costs grow with team size and support volume. Produktly skips the helpdesk and pairs feedback, roadmap and changelog with onboarding: product tours, checklists, NPS and surveys, on flat plans.
Consider Produktly as an Alternative
Produktly includes feature requests with voting, a public roadmap, a changelog, NPS and micro-surveys, plus product tours and checklists, on flat plans from 19€/month. A five-person team pays the same as a one-person team. Moving from Featurebase is done for you: send us an API key and we import your posts, votes, comments and changelog.
Try Produktly freeHow we migrate you from FeaturebaseFrequently Asked Questions
How does Featurebase pricing compare to Produktly?
Featurebase has a free plan, and its paid plans start at $29 per seat per month billed yearly, plus $0.49 per AI resolution. Produktly plans are flat at 19€, 59€ or 199€ per month and include 3, 20 or 50+ team members.
Does Produktly have a helpdesk like Featurebase?
No. Produktly covers feedback, roadmap, changelog, NPS and surveys, plus product tours and checklists. If you need live chat and ticketing, you would keep a separate support tool.
Can I move my Featurebase data to Produktly?
Yes. Send us an API key or export files and we import your posts, vote counts, comments and changelog for you, at no extra cost.