All-in-one digital adoption platform with product tours, checklists, NPS surveys, feedback widgets, roadmaps, and changelogs.
Pricing: Free plan available, paid plans from $49/mo
Best for: Teams that want best-in-class adoption tools without paying for a full customer platform
Product tours add-on for Intercom's customer messaging platform, offering basic guided tours alongside chat and support features.
Pricing: Add-on to Intercom plans (Intercom starts at $74/mo, tours add-on extra)
Best for: Teams already using Intercom that want basic product tours without adding another tool
| Feature | Produktly | Intercom Product Tours |
|---|---|---|
| Product Tours | Yes (advanced) | Yes (basic) |
| Checklists | Yes | No |
| NPS Surveys | Yes | Via Intercom surveys |
| Feedback Widget | Yes | Via Intercom messenger |
| Roadmap | Yes | No |
| Changelog | Yes | No |
| Live Chat | No | Yes |
| No-Code Builder | Yes | Yes |
| Standalone Product | Yes | No (add-on) |
Intercom Product Tours is a convenient add-on if you are already deep in the Intercom ecosystem, but as a standalone adoption tool, it is basic and expensive. Produktly is purpose-built for digital adoption with advanced tour features, checklists, surveys, feedback, roadmaps, and changelogs — all at a lower total cost than Intercom's product tours add-on alone.
Produktly is a dedicated adoption platform that gives you far more depth than Intercom's product tours add-on. Get advanced product tours, checklists, NPS surveys, micro-surveys, feedback widgets, roadmaps, and changelogs — all purpose-built for user onboarding and engagement. You can use Produktly alongside Intercom for the best of both worlds.
Try Produktly freeAbsolutely. Many teams use Intercom for messaging and support while using Produktly for product tours, checklists, and onboarding. The two tools complement each other well.
If you only need very basic product tours and already pay for Intercom, the add-on can be convenient. However, Produktly offers significantly more adoption features (checklists, surveys, roadmaps, changelogs) at a lower total cost.
No. Produktly focuses on digital adoption and product management features. For live chat and customer support messaging, you would pair Produktly with a dedicated tool like Intercom or Crisp.