Produktly vs Intercom Product Tours
By Olli, founder of Produktly · Updated 2026-10-07
Produktly
All-in-one digital adoption platform with product tours, checklists, NPS surveys, feedback widgets, roadmaps, and changelogs.
Pricing: From 19€/month, 14-day free trial
Best for: Teams that want best-in-class adoption tools without paying for a full customer platform
Pros
- Dedicated adoption platform with deeper features
- Built-in checklists, roadmap, changelog
- Much more affordable for adoption features
- No-code builder designed for tours
- Multi-language support
Cons
- No built-in live chat or help desk
- Smaller overall platform scope
Intercom Product Tours
Product tours add-on for Intercom's customer messaging platform, offering basic guided tours alongside chat and support features.
Pricing: Proactive Support Plus add-on at $99/mo, plus an Intercom plan from $29/seat/mo
Best for: Teams already using Intercom that want basic product tours without adding another tool
Pros
- Integrated with Intercom messaging
- Good if you already use Intercom
- Decent targeting options
- Part of a broader customer platform
Cons
- Product tours are an expensive add-on
- Limited tour customization
- No standalone checklists
- Requires Intercom subscription
Feature Comparison
| Feature | Produktly | Intercom Product Tours |
|---|---|---|
| Product Tours | Yes (advanced) | Yes (basic) |
| Checklists | Yes | No |
| NPS Surveys | Yes | Via Intercom surveys |
| Feedback Widget | Yes | Via Intercom messenger |
| Roadmap | Yes | No |
| Changelog | Yes | No |
| Live Chat | No | Yes |
| No-Code Builder | Yes | Yes |
| Standalone Product | Yes | No (add-on) |
Verdict
Intercom Product Tours is a convenient add-on if you are already deep in the Intercom ecosystem, but as a standalone adoption tool, it is basic and expensive. Produktly is purpose-built for digital adoption with advanced tour features, checklists, surveys, feedback, roadmaps, and changelogs — all at a lower total cost than Intercom's product tours add-on alone.
Consider Produktly as an Alternative
Produktly is a dedicated adoption platform that gives you far more depth than Intercom's product tours add-on. Get advanced product tours, checklists, NPS surveys, micro-surveys, feedback widgets, roadmaps, and changelogs — all purpose-built for user onboarding and engagement. You can use Produktly alongside Intercom for the best of both worlds.
Try Produktly freeFrequently Asked Questions
Can I use Produktly alongside Intercom?
Absolutely. Many teams use Intercom for messaging and support while using Produktly for product tours, checklists, and onboarding. The two tools complement each other well.
Are Intercom Product Tours worth the extra cost?
If you only need very basic product tours and already pay for Intercom, the add-on can be convenient. However, Produktly offers significantly more adoption features (checklists, surveys, roadmaps, changelogs) at a lower total cost.
Does Produktly have a chat feature like Intercom?
No. Produktly focuses on digital adoption and product management features. For live chat and customer support messaging, you would pair Produktly with a dedicated tool like Intercom or Crisp.