Calculate your Net Promoter Score in seconds.
NPS Score
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Net Promoter Score (NPS) measures customer loyalty by asking one question: "How likely are you to recommend us to a friend or colleague?" on a 0-10 scale. This calculator gives you your NPS score, breakdown of promoters, passives, and detractors, and how you compare to typical SaaS benchmarks.
Promoters score 9-10. Passives score 7-8 (excluded from the score). Detractors score 0-6. Subtract the percentage of detractors from the percentage of promoters to get your NPS, which ranges from -100 to +100.
SaaS average
30
Top quartile SaaS
50+
World-class
70+
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For SaaS, anything above 30 is considered good. Above 50 is excellent, and above 70 is world-class. Industries vary — B2B SaaS averages around 30-40 while consumer software trends lower.
Aim for at least 100 responses for a meaningful score. Use the Sample Size Calculator to find the exact number you need based on your user base.
Most SaaS companies survey quarterly. For transactional NPS (after a specific event like checkout or onboarding), trigger the survey within 24 hours of the event.