NPS Widgets Software for the Mining Industry
Measure customer satisfaction and loyalty with easy-to-use NPS widgets. Tailored for mining companies to address industry-specific challenges.
Challenges in Mining
Mining technology platforms manage exploration data, mine planning, safety systems, equipment monitoring, and environmental compliance. Remote site locations, hazardous conditions, and a workforce transitioning from analog to digital processes create unique adoption challenges.
Remote mine sites have limited connectivity for training and support access
Safety system compliance is critical but paper-based processes persist on many sites
Equipment monitoring dashboards generate data that operators do not know how to act on
Mine planning software complexity limits adoption to a few specialist users
How Produktly NPS Widgets Helps Mining
Gather feedback directly within your app to understand how likely users are to recommend you.
High Response Rates
- In-app widgets get much higher response rates than emails.
Automated Scheduling
- Ask for feedback at the perfect time in the user journey.
Closed-Loop Feedback
- Act on feedback quickly to improve customer loyalty.
Use Cases for Mining
Safety management system digitization
Guide mine workers through digital pre-shift safety inspections, hazard reporting, and incident documentation. Replace paper-based safety processes with guided digital workflows that improve compliance and create auditable safety records.
Equipment monitoring dashboard training
Walk equipment operators and maintenance teams through interpreting sensor data, configuring alert thresholds, and initiating maintenance requests from monitoring dashboards. Transform raw equipment telemetry into actionable maintenance intelligence.
Mine planning software onboarding
Help geologists and mine planners navigate resource estimation, blast design, and production scheduling tools with role-specific guided workflows. Reduce dependence on the single expert who currently operates these critical planning systems.
Key Metrics to Track
Safety system digital adoption rate
Equipment monitoring alert response time
Mine planning tool utilization
Incident reporting completion rate
Frequently Asked Questions
How do mining companies handle digital training at remote sites?
Self-service product tours embedded in the application work anywhere the application loads, including remote sites with limited connectivity. Once the page loads, tours function without additional network requests. This eliminates the cost and logistics of sending trainers to remote locations.
Can product tours improve mine safety compliance?
Yes. Digital safety checklists with guided procedures ensure every pre-shift inspection item and hazard report is completed thoroughly. Unlike paper forms that can be hastily checked off, guided digital workflows encourage thoughtful completion and create tamper-evident audit trails.
How do mining companies measure digital adoption success?
Track the transition from paper to digital for key safety and operational processes. Measure completion rates for digital safety inspections, equipment monitoring dashboard daily active users, and reduction in unplanned equipment downtime. Compare incident rates before and after digital adoption to quantify safety improvements.
Other Features for Mining
Product Tours
Product Tours for Mining
Announcements
Announcements for Mining
Checklists
Checklists for Mining
Feedback Widgets
Feedback Widgets for Mining
Smart Tips
Smart Tips for Mining
Tool Tips
Tool Tips for Mining
Roadmaps
Roadmaps for Mining
Micro Surveys
Micro Surveys for Mining
Changelogs
Changelogs for Mining
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