NPS Widgets Software for the Energy & CleanTech Industry
Measure customer satisfaction and loyalty with easy-to-use NPS widgets. Tailored for energy & cleantech companies to address industry-specific challenges.
Challenges in Energy & CleanTech
Energy platforms manage grid operations, renewable asset monitoring, energy trading, and utility customer portals. Digital transformation in energy requires onboarding workforces accustomed to legacy SCADA systems and helping customers navigate new energy management tools.
Grid operators resist transitioning from legacy SCADA interfaces to modern monitoring platforms
Utility customers do not use self-service portals for billing and outage reporting
Renewable energy asset managers need to quickly learn monitoring dashboards for new installations
Energy trading platforms have complex interfaces that slow trader onboarding
How Produktly NPS Widgets Helps Energy & CleanTech
Gather feedback directly within your app to understand how likely users are to recommend you.
High Response Rates
- In-app widgets get much higher response rates than emails.
Automated Scheduling
- Ask for feedback at the perfect time in the user journey.
Closed-Loop Feedback
- Act on feedback quickly to improve customer loyalty.
Use Cases for Energy & CleanTech
Utility customer self-service onboarding
Guide utility customers through account setup, paperless billing enrollment, usage analytics, and outage reporting in the customer portal. Reduce call center volume for routine inquiries by making self-service the intuitive default for customer interactions.
Renewable energy monitoring dashboard
Walk asset managers through solar and wind farm performance dashboards, alert configuration, and maintenance scheduling tools. Ensure rapid response to performance anomalies by training operators to use predictive analytics features effectively.
Grid operations platform modernization
Help grid operators transition from legacy SCADA screens to modern monitoring interfaces with guided tours that map familiar concepts to new interface elements. Reduce transition anxiety by showing operators how to perform their critical daily tasks in the new system.
Key Metrics to Track
Utility customer portal adoption
Grid operator platform proficiency time
Renewable asset monitoring response time
Energy trader time-to-first-trade
Frequently Asked Questions
How do energy companies manage the transition from legacy SCADA systems?
The key is mapping familiar workflows to the new interface. Tours that show operators 'here is where you used to check X, now you do it here' reduce transition anxiety. Start with the most critical daily tasks and gradually introduce new capabilities that were not available in the legacy system.
Can product tours help utility companies reduce customer support costs?
Yes. Guided self-service portal experiences handle the most common customer needs: understanding bills, reporting outages, and managing account settings. Each customer who successfully self-serves reduces call center volume. Utilities see 15-30% call deflection rates after implementing guided portal experiences.
How do CleanTech platforms onboard distributed teams?
Energy companies often have field teams, control room operators, and office staff who all need different training. Role-based tour segmentation ensures each group sees relevant guidance. Remote teams can onboard asynchronously through self-service tours instead of waiting for scheduled training sessions.
Other Features for Energy & CleanTech
Product Tours
Product Tours for Energy & CleanTech
Announcements
Announcements for Energy & CleanTech
Checklists
Checklists for Energy & CleanTech
Feedback Widgets
Feedback Widgets for Energy & CleanTech
Smart Tips
Smart Tips for Energy & CleanTech
Tool Tips
Tool Tips for Energy & CleanTech
Roadmaps
Roadmaps for Energy & CleanTech
Micro Surveys
Micro Surveys for Energy & CleanTech
Changelogs
Changelogs for Energy & CleanTech
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