Learn how to request and export your walk-thrus, SmartTips, and user data from WalkMe and seamlessly migrate to Produktly. We offer free migration support to make your transition smooth and efficient.
Our team of experts will help you move from WalkMe to Produktly, at no extra cost.
Free migration support
Keep your data secure
Seamless transition
Moving from WalkMe to Produktly is easier than you think. We've designed our platform and migration process to be as seamless as possible.
Free migration support
Keep your data secure
Seamless transition
Under the General Data Protection Regulation (GDPR), you have the right to data portability. This means you can request and receive your personal data in a structured, commonly used, and machine-readable format from any service provider, including WalkMe.
If you're a customer of WalkMe, you can request a full export of your data, which can then be imported into Produktly.
WalkMe doesn't offer a self-service export option, but you can request your data by sending them an email. Use the template below:
Subject: GDPR Data Export Request - WalkMe Account To: support@walkme.com Dear WalkMe Support Team, I am writing to request a full export of all my data held by WalkMe under my right to data portability as provided by the General Data Protection Regulation (GDPR). Account Details: - Account Name/Company: [YOUR COMPANY NAME] - Email Address: [YOUR EMAIL ADDRESS] - Account ID: [YOUR WALKME ACCOUNT ID IF KNOWN] Please provide a complete export of: 1. All Walk-Thrus and Smart Walk-Thrus 2. All Launchers and SmartTips 3. All Surveys and ShoutOuts 4. All Segments and User data I would appreciate receiving this data in a standard format (JSON, XML, or CSV) within 30 days, as required by GDPR. Thank you for your assistance. Sincerely, [YOUR NAME] [YOUR POSITION] [YOUR COMPANY] [YOUR CONTACT INFORMATION]
WalkMe's enterprise focus means they typically handle data exports through their support team rather than offering self-service options. However, under GDPR, they are required to provide your data in a portable format upon request.
WalkMe Walk-Thrus and Produktly product tours serve similar purposes. Produktly offers an intuitive drag-and-drop editor with advanced targeting options, making it easier to create and maintain your tours without requiring technical expertise.
Yes, WalkMe SmartTips can be migrated to Produktly's Smart Tips feature, which offers similar functionality with an easier setup process and more intuitive management interface.
Produktly does not currently support importing historical analytics data from WalkMe. You'll start fresh with analytics tracking in Produktly once you go live, but you can still access your historical data in your WalkMe account if needed.
We aim to complete migrations within 5 business days after receiving your WalkMe data export. The actual timeline depends on the volume and complexity of your WalkMe implementation. Our team works efficiently to minimize disruption to your workflows.
Most customers find Produktly's pricing model more favorable compared to WalkMe's enterprise pricing. Produktly offers comparable functionality at a fraction of the cost, with transparent pricing and no long-term contracts required.
Produktly doesn't currently offer a knowledge base or help center equivalent to WalkMe's Knowledge Center. However, we can help you implement alternative solutions like integrating with a third-party knowledge base tool or using our announcements feature for important communications.