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Troubleshooting

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What is Troubleshooting?

Troubleshooting refers to the process of identifying, diagnosing, and resolving problems or issues that arise within a system or product. In the context of using Produktly, troubleshooting enables users to tackle challenges encountered while utilizing our features such as product tours, feedback widgets, and other onboarding tools. Effective troubleshooting is essential for maintaining a seamless product experience and ensuring that you are maximizing the benefits of our platform.

Common Troubleshooting Scenarios in Produktly

  1. Issues with Product Tours
    If your product tours are not displaying as expected, check the configuration settings within the Produktly dashboard. Ensure that the correct elements are targeted and that there are no conflicts with other scripts on your site.

  2. Feedback Widget Malfunctions
    If the feedback widget isn’t capturing responses, confirm that it is properly embedded in your site and that JavaScript is enabled. Additionally, verify that the widget settings allow for user interaction.

  3. Survey Display Problems
    For NPS surveys or micro surveys that fail to show, review the scheduling options in your settings. Make sure that the surveys are active and that the conditions for their display are met.

  4. Changelog and Announcement Visibility
    If your changelog or announcements are not appearing, check your site’s caching settings. Sometimes, cached pages can prevent new updates from showing.

Tips for Effective Troubleshooting

  • Consult Documentation: Always refer to the Produktly documentation for guidance on specific features.
  • Check Browser Console: Use the developer tools in your browser to identify any errors in the console that might indicate the source of the problem.
  • Keep Your Tools Updated: Ensure that you are using the latest version of Produktly for optimal performance.
  • Reach Out for Support: If problems persist, contact our support team for assistance. We’re here to help!

Conclusion

Troubleshooting is a vital skill for any Produktly user. By understanding common issues and employing effective strategies, you can ensure a smooth experience while leveraging our platform's powerful features. Remember, every challenge presents an opportunity for growth and improvement.

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